Moonshoe Pte Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our socks, footwear, or related accessories.
1. Information We Collect
We may collect the following categories of information:
- Personal Identification Information: Name, email address, contact number, shipping/billing address.
- Payment Information: Processed securely through third-party payment providers; we do not store full credit card numbers.
- Order & Transaction Data: Items purchased, price, date, order status, delivery information.
- Technical & Usage Data: IP address, browser type, device details, cookies, browsing activity.
- Communication Data: Messages, emails, or enquiries you send to us.
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing, confirming, and delivering your orders
- Providing customer service and responding to enquiries
- Sending order updates, shipping notifications, and support messages
- Managing user accounts and verifying identity
- Improving website performance, user experience, and product offerings
- Conducting analytics, market research, and internal reporting
- Sending marketing or promotional materials (only with your consent)
- Fulfilling legal or regulatory obligations
3. How We Share Information
We may share data with trusted third parties only when necessary:
- Payment processors
- Delivery & logistics partners
- IT service providers, hosting providers, analytics tools
- Government authorities (only when required by law)
We do not sell or rent your personal information to any third party.
4. Data Protection & Security
We implement industry-standard security measures including SSL encryption, secure servers, access controls, and monitoring systems. While we strive to protect your data, no online transmission is 100% secure.
5. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or outdated information
- Request deletion of your data, where legally permitted
- Withdraw consent from marketing communications
6. Cookies
We use cookies to:
- Enhance the browsing experience
- Store user preferences
- Analyse traffic and usage patterns
You may disable cookies via your browser settings, but some features may not function properly.
7. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of the revised policy.
8. Contact Us
For privacy enquiries, contact: Moonshoe Pte Ltd
Email:moonshoe888@gmail.com
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